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- =======================================================================
- $Id: SUPPORT 2861 2007-04-11 22:24:26Z munk $
- =======================================================================
- /**********************************************************************
- Torrentflux-b4rt SUPPORT file
- **********************************************************************/
- For support with your torrentflux-b4rt installation please see the
- torrentflux-b4rt forum:
- http://tf-b4rt.berlios.de/forum/
- Please take the time to search the forum first for a solution to your
- problem. If you still can't find the solution after searching, please
- leave a clear and concise subject/message:
- 1. Ensure the subject of your message takes the format:
- [torrentflux-b4rt-VersionXXX] Description
- where:
- VersionXXX is the version of torrentflux-b4rt you are
- running
- - ie 1.0-alpha7.
- and
- Description gives a concise description of your problem.
- A message with a subject of 'HELP!!!' is NOT a good subject
- and is likely to be ignored.
- For example, a good subject for a message would be something
- like:
- [torrentflux-b4rt-alpha7] Transfers fail to start when template
- caching enabled
- 2. Ensure the content of your message describes:
- a. Your working environment if relevant
- - ie OS, PHP/DB/Python/etc
- (if in doubt, always include this info!)
- b. A clear and concise description of what the problem is, what
- you did to see the problem and any additional info that you
- think might be relevant to helping us help you fix the
- problem.
- IMPORTANT:
- ==========
- Most useful of all are the torrentflux-b4rt logfiles for
- troubleshooting. Always check these logfiles first and
- ALWAYS post the relevant info from them when posting on the
- forum!:
- - transfer logfiles - click on the logfile icon in the
- transfer list to view the transfer logfiles
- - fluxd logfiles - the fluxd logs are located in the
- Administration section for fluxd, one for fluxd general
- messages and one for fluxd errors. Check both of these
- when troubleshooting fluxd problems.
- c. What steps can be taken to reproduce the problem - this is
- useful to help others test your problem out.
- d. A suggested fix for the problem if you think this is a bug -
- these kind of posts are always welcome!!!
- Please be very careful however before labelling something a
- 'bug' before you are absolutely positive it is!
- 3. This is probably one of the most obvious important factors when
- asking a question on a technical forum but is surprisingly
- overlooked very often:
- MAKE SURE YOU ACTUALLY ASK A QUESTION!
- It's surprising how often people rock up on a forum with the
- intention of getting help, but they don't actually ask a
- question and only provide a load of information that leaves
- potential helpers thinking 'And.... the question is...?'!
- Also make sure you ask a question that doesn't just require a
- yes/no answer. Before you actually submit the post, use the
- 'Preview' feature to read over your message and check that any
- questions you ask won't be simple 'yes/no' answers (unless of
- course that's all you want!).
- Finally, PLEASE PLEASE PLEASE take the time to read the following
- document if you plan on asking a question on the forum. This is
- recommended reading for all levels of users who wish to get help on
- a technical forum:
- http://catb.org/~esr/faqs/smart-questions.html
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